Leadership visibility your kitchen has never had.

Yes. TrayVerify operates as a HIPAA Business Associate. We sign a Business Associate Agreement (BAA) with every customer before any PHI is exchanged. Our platform implements the administrative, physical, and technical safeguards required by the HIPAA Security Rule, supported by a formal policy stack covering breach notification, incident response, access management, and workforce conduct.

All patient data is encrypted, access-controlled, logged, and stored with HIPAA-aligned vendors in the US. TLS 1.2+ in transit, encryption at rest, role-based access, mandatory MFA, audit logging, automatic PHI scrubbing in operational logs.

Your facility owns the data. TrayVerify is a Business Associate — we process PHI on your behalf under your BAA. We don't sell your data, share it with advertisers, or use it for marketing. We don't use your PHI to train outside AI models.

Any therapeutic diet your facility prescribes — cardiac, renal, diabetic, no-added-salt — plus IDDSI texture levels. Combination orders like "puréed no-added-salt" are fully supported. If it's printed on your meal ticket, we can parse and track it.

The rule of thumb: if a trained human could catch the problem by looking at the tray, so can we. Salt packets on a low-sodium tray? Flagged. A whole or chopped item on a puréed order? Flagged. Finer-grained numeric IDDSI level distinctions (for example, Level 4 vs. Level 5) are still being validated for accuracy. Curious where the limits are? See what we can't see →.

We can't see through solid lids — some clear lids are OK, but we have no X-ray vision, sorry. And in this version of the product, we can't see anything a human can't see either: we'll catch salt packets on a low-sodium tray, but we can't tell if there's extra salt in the soup. If a trained eye could catch it by looking at the tray, we can too. If it couldn't, neither can we — yet.

Looking ahead: we expect future versions to analyze the chemical makeup of food beyond what the human eye can see — planned for 2027 as an add-on. Related: what diets we support →.

We don't integrate with POS or hospital systems — and we don't need to. TrayVerify reads your printed meal tickets directly. No integration, no IT headaches.

Yes. In addition to accuracy and compliance, TrayVerify quantifies overages — for example, multiple packaged items delivered when only one was ordered.

Yes. Each line gets its own device; all data feeds into a single unified dashboard.

Each install includes the scanning device, mounting arm, touchscreen display, and all necessary cabling. Rack, table, or shelf mount — our team finds the best fit.

No — we have clamp-based mounting options available too. Whether it's a bolt-down, clamp, or shelf mount, our team handles everything during the install. Curious what it looks like in a real kitchen? See an installed example →.

The on-site install itself is usually a couple of hours — mounting, wiring, configuration, and testing, with no interruption to your kitchen staff. From signed agreement to first scan, plan on approximately 90 days for hardware logistics and site readiness. After first scan, the system enters a ~60-day Learning Phase to calibrate to your facility before active alerting goes live.

~150 scans per day — typically 50+ beds serving three meals. Smaller operations can be accommodated but may not see the full ROI.

Install slots are first-come, first-served and require the one-time $5,000 implementation fee to reserve. Current lead time is approximately 90 days from reservation. The implementation fee is fully refundable up to 14 days before installation.

Single facilities: $1,500/month per tray line plus a one-time $5,000 implementation fee. Multi-site and health-system deployments are custom-scoped.

The initial term is 12 months and renews annually, but you can cancel anytime with 30 days' written notice — no early-termination penalty. Implementation is fully refundable up to 14 days before your scheduled install date.

Unlimited scans, full analytics dashboard, training and coaching tools, bookmark and training-report generation, compliance audit trail, and ongoing software updates. Hardware is covered by a one-year warranty from the date of installation; remote support is included for the life of your subscription.

Yes — this is a core use case. Managers bookmark specific trays, add comments, and generate training reports to walk through with their teams.

Every tray is photographed and searchable by patient and date. When a family member raises a concern, you can pull up the actual image in seconds.

The system captures consistent data regardless of who is on the line. New staff onboard using real examples from your own kitchen.

Pick your install month, complete the service agreement, secure your spot. Prefer to talk first? Schedule a demo and we'll walk you through live.

Yes. Schedule an interactive demo directly from this page.

At minimum, the food service director or kitchen manager. For final sign-off, the facility administrator typically needs to be involved.

Here's a 22-second clip filmed at the AHCA convention in Las Vegas — the kitchen-line device scanning a tray and surfacing results in real time. Heads-up: this clip is slower than what you'd see in your kitchen because it was running over conference Wi-Fi rather than a wired install. For a sense of the typical speed range, see how long a result takes →. Want to see the manager dashboard side? See the dashboard demo →.

Missing items, extras, allergens, safety hazards, distribution scoring over time, top missing items, per-patient history, searchable tray images, and a bookmarks view that lets managers flag specific scans and generate training reports.

A 12-minute walkthrough of the Quality Report dashboard. Use the chapter list below to jump to the section you care about — date filtering, score distribution, bookmarks & coaching reports, universal search, and more. Looking for the kitchen-line device? See the kitchen interface →.

Today, your dashboard surfaces the trays worth coaching on — bookmarks, analyst comments, generated training reports, and breakdowns by shift, diet, texture, and allergen so you know exactly where to focus. (See coaching reports at 11:14 in the dashboard demo →.)

Going forward, we'd love to collaborate with you on making this dynamic to your kitchen — flagging the patterns you actually want to coach on, suppressing the ones you don't, and tuning what shows up in your training reports based on what we're seeing in your data.

We learn your kitchen during onboarding and keep tuning from there. We'll ask how your facility operates and translate that into per-location rules. For example: if you never put milk in your scrambled eggs, we won't flag eggs as a dairy concern. If coffee always sits at the nurse's station, we won't flag it as missing. When the system flags the same false positive twice — like the "magic cup" container some facilities use — we work with you to teach the model what it is, and the noise goes away.

See it in practice: the override moment at 5:00, and how facility-specific data shapes the diet/texture/allergen breakdowns at 6:45.

Bookmark the trays you want to coach on, then click "Generate Report" in the Bookmarks tab — you get a single-page deck for a Zoom or Google Meet huddle, or a PDF you can print as a handout. (See it at 11:14 in the dashboard demo →.)

The Trends Over Time chart and Meal Period Breakdown surface pass rates by day and shift — so you can see at a glance that breakfast is running 42% while dinner is 47%, and target your coaching where it'll move the needle. (See the breakdowns at 6:45 →.)

We can mount the device from the ceiling, a shelf, or a table — and the install can be permanent or temporary, so you can confirm you love it before anything is bolted in. Given the typical activity in a modern kitchen, we strongly recommend a bolt-in installation — kitchens get bumped, brushed, and hosed down, and a bolt-in mount stays put through all of it. Below are four real installs — tap any photo to enlarge. Want to know more about your options? See mounting options →.

Typically 5 to 30 seconds, depending on the details of your facility — your menu complexity, the quality settings you choose, and any exceptions or overrides we've set up for your kitchen. Most operators settle into the lower end of that range once we've calibrated to their menu and ticket format. (See how we customize TrayVerify for your facility →.) Wondering whether that adds up across a full meal service? See whether this slows down your tray line →.

No. The scan is just one more station on the line — the same way the beverage station or the checker is a station. Every position on a tray line already holds a tray for several seconds while a person plates, garnishes, or checks; TrayVerify slots into that flow as one additional stop, not as added time per tray.

In practice, scans complete in roughly 5 to 30 seconds, depending on the details of your kitchen and how thorough you want the analysis to be. Operators who've watched the device run on their lines have made the same observation: it takes a human checker longer to read the ticket and eyeball the tray than it takes TrayVerify to score it. Across 100 trays, the time isn't aggregating — you're not adding 5 seconds × 100 trays of delay. You're inserting one station that runs in parallel with the rest of the line's normal pacing.

The result is real-time pass/fail feedback at the end of the line — surfaced on the screen, spoken in English or Spanish if you want — without changing how fast your line moves. (See how long a single result takes →.)

We love partnering with our customers and their vendors. To us, this means rapidly responding to feedback, collaborating to improve patient safety, and building a better product overall. We don't have a formal partner program, special legal contracts, or revenue sharing. We're open to discussing this after several successful installations. If you truly want to partner with us, we recommend trying our service on one of your tray lines. We've attempted to price this affordably. Book a slot →

United States is our preferred geography, but this does work internationally. We can guide you through a remote installation. If you would like us to install it for you, international installation travel charges start at $5k.

We are working on an accuracy study, but we don't have numbers to publish yet. The only thing we can say is that our customers are really happy — you can check out their quotes at the top of the website. Early indications are that the platform will dramatically outperform human reviewers, achieving well over 95% accuracy, but we can't commit to that at this point.

Yes. Tray Verify can support POD-style kitchen workflows where trays move through multiple stations or scan points before leaving the kitchen.

In these setups, each scan location can be configured around the role it plays in the trayline. For example, one scan point may focus on hot items, another may check salads or cold sides, and another may verify condiments, beverages, desserts, or other finishing items.

During setup, we work with the facility to understand the tray flow and determine where scanning provides the most value. Some kitchens may only need one scan station, while POD-style workflows may benefit from multiple scan locations. In multi-scan setups, reporting can help show not only whether an error occurred, but where in the tray assembly process it was most likely introduced.

Multi-point setups typically require one Tray Verify device per scan location.

No. After installation, you can cancel anytime with 30 days' written notice, with or without cause. There's no long-term lock-in beyond that notice period. You're only obligated to pay subscription fees through the effective cancellation date.

The Learning Phase is roughly the first 60 days after installation, during which we calibrate the system to your facility's specific environment, workflows, and tray assembly practices. It runs in three stages: ~30–45 days of silent baseline data capture (no alerts), ~15 days of passive monitoring with a first compliance report, and then active alerting goes live around Day 60. Inaccuracies during this period are expected, and no performance expectations or corrective actions will be imposed on your team during the Learning Phase.

Title to the hardware always remains with Tray Verify. If you cancel, you must return all hardware within 60 days. You're responsible for de-installation, packaging, and shipping costs (unless otherwise agreed in writing), and you bear the risk of loss until Tray Verify receives the hardware.

The $5,000 setup fee per Tray Line is fully refundable if you cancel in writing at least 14 days before the scheduled installation date. Cancellations within 14 days of installation, or after installation has occurred, are non-refundable.